Online orders are the only hope for the restaurant industry, which has been among the hardest hit since the pandemic began in 2020. Industry insiders expect the surge in online orders to return to normal once movement restrictions are lifted. | Photo credit: iStock Images
With a surge in Covid-19 cases on the subways, online food orders have increased as more people order instead of going out for a bite. Cloud-based restaurants and kitchens have seen an increase in demand for door-to-door deliveries with increased restrictions as a new wave of the pandemic spreads to many cities across the country.
Online orders are the only hope for the restaurant industry which has been among the hardest hit since the pandemic began in 2020. Industry insiders expect the rise in online orders to return to normal once movement restrictions have been removed.
Aseem Grover, operator and owner of The Big Chill restaurant, told The Economic Times that weekday online orders have doubled after the government instituted a nighttime curfew in the capital.
He added that while online orders have increased, this is not enough to make up for the loss of “normal business”. The dinner business, which represents 60% of all hospitality volumes, is the first victim of nighttime curfews. Big Chill Restaurant has 12 outlets in the National Capital Region.
Augustine Kurian, manager of the Kappa Chakka Kandhari specialty restaurant in Bengaluru and Chennai told Economic Times that online orders through Zomato and Swiggy have doubled in the past two weeks.
Kurain had predicted that operations would normalize once after Wave 2, but now needs to rework the entire online delivery platform.