ON YOUR SIDE; Many rural internet customers say they were scammed by a company posing as an authorized reseller

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SPRINGFIELD, Mo. (KY3) – Internet service has quickly become a necessity.

However, getting reliable coverage in rural areas can be difficult.

An investigation on your end reveals a company posing as an authorized reseller of a major supplier. They promised high quality service but failed to deliver.

Carrie McGinness said: “He’s a crook. I mean, he’s a scum.

“It was only a matter of time before we got angry enough and now you’re caught,” Janet Taylor said.

Along with dozens of people in rural areas of the Ozarks, they say they were had by PTN Internet and Matt Peterman. They say they signed up for what they thought was high-speed internet access only to get the bypass when they asked why their service had been interrupted.

Taylor says Peterman told her, “My ISP said they wouldn’t use my current router. You are going to have to buy another one and this one will cost you $700. Its price will increase by another $30 per month.

“We woke up one morning and had no internet at all and couldn’t get in touch with him,” McGinness said.

Many customers say they have canceled their service with PTN Internet.

Taylor said: “I went with this company. He said, well, you know, they sublease to AT&T, right. I said isn’t that what you do. He said, well, yeah, I guess I am.

AT&T sent us this statement after investigating our requests to verify PTN Internet’s affiliation:

“The company that sold these devices was not an authorized reseller of our services. The people who lost service were not our customers, but we can work with them to get them back online if they visit one. of our retail stores.

Additional information from AT&T can be found here.

When asked about this, Peterman sent us this message stating that he was using what he thought was a reputable company to provide services and that he had also been duped, lost a lot of money and his company was now bankrupt.

His old customers don’t buy him.

Kevin Knecht asked, “Did he fool AT&T and that’s why cut it?”

We said, “They have no record of him.”

He asked again, “They have no record of him?

“No”, we said.

“Or PTN? Oh my God,” Knecht said.

“He’s a computer genius. That’s what his job was like when I knew him when we worked together in the same public school system. He was the IT guy, the IT guy,” Taylor said.

Other current customers tell us that Peterman is still trying to collect overdue invoices, issuing invoices less than a week ago.

” I know him since a long time. My husband has known his family since he was little. We trusted him. We wanted to support the small entrepreneur. For him to do this to his family and friends is just infuriating,” Taylor said.

Peterman declined our request for an official interview.

Many of his former clients have filed complaints with state and federal agencies.

AT&T representatives urge you to do your homework and verify that a company is a verified reseller of any ISP service.

To report a correction or typo, please email [email protected]

Copyright 2022 KY3. All rights reserved.

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