Companies using the tool 9,000
Number of users/seats Not disclosed
Number of reservations processed annually Over 2 million
Total volume of transactions per year Not disclosed
Update frequency 10-15 new features/enhancements per month on average
type of company travel management company
Regions served Egencia online platform available in 26 countries; 65 countries through Egencia Global Alliance partners
Set-up costs Yes
Permanent fixed costs No
Transaction fees Package per booking
Air Multi-channel connections to GDS, aggregators and direct connections. This includes NDC and Egencia Preferred Rates. Airline booking is complemented by machine learning optimization allowing travelers and organizers to book online in less than six minutes, according to the company. Egencia enables self-service booking, cancellation, unused ticket exchange and itinerary management, enriched with travel advice, health and hygiene information, airline change notifications and Egencia travel alerts.
Accommodation Source through GDS and Expedia and covers 650,000 properties, including alternative accommodation such as apartments and customer negotiated rates. The company advertises more than 35,000 hotels with exclusive Egencia Preferred Rates. Like air travel, self-booked accommodation capabilities include cancellation and itinerary management, supported by travel advisories, health and hygiene information, and travel alerts.
Rail Egencia uses a multi-channel approach to deliver relevant content locally, including Eurostar, in Europe and the United States, from multiple rail content providers and direct connections. Users access management of reservations, cancellations, and itineraries online and in the Egencia app. According to the company, users can book the train themselves in less than five minutes and features include support for subscription, loyalty and corporate cards, e-tickets, as well as seat preferences. in some countries.
Auto Egencia car rental and ground transportation content is sourced from the GDS and includes Egencia Preferred Rates offering discounted rates, as well as support for customer-negotiated rates. Filter results by unlimited mileage and hybrid/electric vehicles. Online cancellation including application. Egencia also supports contactless pickup for car rentals.
NDC content and other direct connections Egencia provides NDC content for British Airways and Lufthansa Group. Egencia displays NDC and non-NDC content side-by-side as part of the airline reservation. Travel managers can generate reports on key areas such as policy compliance, travel spend, and duty of care for all fare types. In the first half of 2022, Egencia will offer access to more NDC content through a GDS partner, starting with Air France and KLM and expanding to other carriers.
President, Egencia Marc Hollyhead
VP Product and Technology John Sturino
commercial vice president Tristan Smith
Multinational and Global VP Manuel Brachet
VP Client Operations Donna Miller
What the company says
According to Egencia, “No other TMC has the breadth of Egencia’s data, powered by two million users, enabling us to provide customers with an intelligent global platform with relevant AI-powered experiences. “. Egencia calls its platform “expandable,” citing capabilities for integration with adjacent services and providing customers with tools to ensure travel risk management and sustainability. The company cited its air vs rail comparison module as its top innovation in 2021, underscoring its commitment to supporting its customers’ sustainability goals. “As businesses begin to resume travel, sustainable travel programs are front and center,” the company wrote. “Egencia has added several new features to our platform allowing customers to set, track and achieve their sustainability goals.
What buyers are saying
Respondents to BTN Europe’s buyer survey rated Egencia’s user-friendliness, due diligence capabilities, and quality of support, reporting, and data analysis very highly. The breadth and relevance of content was another key appeal of using the tool, as was its reliable availability. One buyer pointed to the ease with which users can interact with agents in the event of a problem, a vote for the tool as a bona fide online business travel agency and not a standalone technology. Some of the downsides mentioned by buyers in the survey include advertisements and pop-ups, lack of spend management, and lack of product development visibility. One buyer said, “It is not possible to exclude prepaid hotel rates and most content data maintenance must be done by us.”
What the consultants say
Egencia’s booking tool itself is very good, according to the consultants, with one noting that it has “the best cockpit” for program administrators. Egencia is its own TMC and was the first booking tool, a technology-driven product of its kind, and it has had a huge impact in the middle market. TripActions and TravelPerk followed this pattern. But Egencia had significant buying power, being connected to Expedia. This connection, said a consultant, offers “really special prices”. All consultants agreed that service and support was a weakness. However, with its recent acquisition by Amex GBT, some consultants said customers could possibly get the best of both worlds – eventually.