BIDA OSS futile because agencies offer the same services

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Other agencies should stop taking requests




| Updated:
November 12, 2022 10:59:39


Efforts to provide Bangladesh Investment Development Authority (BIDA) one-stop services have been in vain, as the agencies, which have added their services to the BIDA One Stop Service (OSS) portal, are also accepting applications for them individually.

BIDA now wants to stop accepting requests from these agencies to provide the same services added in its OSS portal, sources said.

A recent meeting of the National Committee for Monitoring Implementation of Doing Business Reforms (NCMID), chaired by Cabinet Secretary Khandker Anwarul Islam, also asked relevant departments to comply with BIDA’s appeal.

According to officials, so far, 18 agencies and departments have integrated their services into BIDA’s OSS platform. Through the platform, BIDA facilitates its own 18 types of corporate/investor services, while applications can be processed for another 40 services from various agencies.

They said agencies have integrated the provision of their services through the OSS platform, but have not stopped accepting applications for them through their own platforms.

Even they maintained the provision to submit applications physically at their offices, which discouraged service seekers from going through the OSS platform, they added.

The data shows that since February 2019, some 84,801 requests for 18 types of services, provided by BIDA, have been processed. In addition, 18,245 requests from security service divisions under the Ministry of Interior were processed during this period.

However, only 251 applications from 17 other agencies/departments were processed during the period through the OSS platform. The platform received only one application for some agencies.

Entities whose services have been added to the OSS platform include: Registrar of Joint Stock Companies and Enterprises, National Board of Revenue, Sonali Bank, Ministry of Environment, Chattogram City Corporation, Dhaka North City Corporation , Dhaka South City Corporation, Chittagong Development Authority, Dhaka Power Distribution Company, Chief Controller of Imports and Exports, and Dhaka Chamber of Commerce and Industry.

A senior BIDA official said that the authority is working to add 150 types of services from at least 50 branches to the OSS platform, so companies/investors don’t need to come here. and there to get the required services.

But linking services alone would not bring any success to the goal of providing one-stop service – unless agencies stop receiving requests for similar services under their own arrangements.

“We have urged relevant entities to comply with the OSS provision. Otherwise, the concept of ease of doing business would not work,” he added.

Shahjahan Sipon, a real estate businessman in the city’s Nikunja district, said all services should be provided through a single platform to facilitate business.

“Currently, we can submit applications for a new commercial license or for its renewal using both the OSS platform and the municipality’s website.”

Services like these can be brought together under one platform, he added.

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